SpectraPure Problem

ps; thanks for moving it to our forum, scott nor I saw it until then!

Although I do not mind the exposure as we will reasonably jump thru hoops to make sure this is taken care of and having public exposure to that is not always a bad thing!

Thanks for giving us a chance to make this right.
bruce

 

First, I wasn't trying to 'place blame' in my original post. Sorry if it came across that way. I was frustrated, "started out hopeful" as I stated in my note and was curious if anyone else had seen this problem. So, sorry if I miscommunicated. I just meant that I was frustrated, hopeful this would work out and curious if anyone else had this problem. Nothing more.

Second, I haven't even used SpectraPure's product yet and I am already a SpectraPure fan based on their response to this. I started out hopeful because I like to believe the best in people and in companies, but I am honesty a bit skeptical. I also do believe that adversity presents opportunity though. SpectraPure certainly took advantage of this adversity to make it an opportunity to create a new fan. They have accomplished that with me. Not only did they respond as described above, they responded IMMEDIATELY. Customer service like that is not common place in my experience. In fact, it is exceptional.

So... Thanks much to SpectraPure. Had a problem. Asked for resolution. Got immediate response and exceptional service. VERY impressive.

Thanks
Mark

 

By the way, Bruce....

Yes, I'll happily send you the part to help your side diagnose. I'll contact you separately to ship.

Mark

 

I responded earlier in this thread. and I have to say I was a little worried at first about my own order (should come soon I hope). however after staying with this thread I am more than happy I ordered through spectrapure. so this thread has gained them more than one fan today!!

 

Just wanted to finish off and say that the unit is working great! Thanks SpectraPure!