Radion Now working And Ecotech CS is the BEST

Discussion in 'LED Aquarium Lighting' started by sjnovakovich, May 13, 2012.

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  1. sjnovakovich

    sjnovakovich Bristle Worm

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    Installed a Radion over my tank 5 days ago. I was really excited, as the program I loaded looked great and the corals were responding quite well.
    Suddenly, two hours ago, the light died. I've tried everything I could find on the net, but no soap. I guess I'll be calling Ecotech tomorrow. This is very disapponting for such a pricey piece of equipment, and from what I see on the net, this happens often. We'll see what they have to say. I hear that their customer service is good.
     
    Last edited: May 19, 2012
    sjnovakovich, May 13, 2012
    sjnovakovich, May 13, 2012
    #1

    2. Click Here!

  2. Gresham

    Gresham Great Blue Whale

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    AT least you are close to their home base, but damn, sorry for that one :(
     
    Gresham, May 13, 2012
    Gresham, May 13, 2012
    #2
  3. ingtar_shinowa

    ingtar_shinowa Giant Squid

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    Weird. I heard of a couple of bad units too, but their Customer service is stellar. My three work amazing.
     
    ingtar_shinowa, May 13, 2012
    ingtar_shinowa, May 13, 2012
    #3
  4. tinman

    tinman Plankton

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    calgary
    radion

    If the light unit s dead and the power supply is working it could be the 4 amp fuse in the light unit.
     
    tinman, May 13, 2012
    tinman, May 13, 2012
    #4
  5. sjnovakovich

    sjnovakovich Bristle Worm

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    Just spoke with John at Ecotech. Everything I've read is true. Totally FIRST CLASS customer service!!!
     
    sjnovakovich, May 14, 2012
    sjnovakovich, May 14, 2012
    #5
  6. Larz_1

    Larz_1 Bristle Worm

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    So, what was the problem/solution?
     
    Larz_1, May 14, 2012
    Larz_1, May 14, 2012
    #6

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  7. pink4miss

    pink4miss Panda Puffer

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    agreed this company is first class. the product is awesome and so is their customer service ... glad to hear they were able to resolve your problem.
     
    pink4miss, May 14, 2012
    pink4miss, May 14, 2012
    #7
  8. sjnovakovich

    sjnovakovich Bristle Worm

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    There is a problem with the light. They are shipping a new light to me today, along with a return shipping label. When I receive the new light, I am to pack up the malfunctioning light and return it.
     
    sjnovakovich, May 14, 2012
    sjnovakovich, May 14, 2012
    #8
  9. sjnovakovich

    sjnovakovich Bristle Worm

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    Wow! Just got an email that FedEx will be delivering my package tomorrow.
     
    sjnovakovich, May 14, 2012
    sjnovakovich, May 14, 2012
    #9
  10. Seano Hermano

    Seano Hermano Giant Squid

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    Congrats. Glad to see this worked out for you.
     
    Seano Hermano, May 14, 2012
    Seano Hermano, May 14, 2012
    #10
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