Outstanding customer service

Discussion in 'Air, Water & Ice' started by KOgle, Jun 25, 2008.

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  1. ReefSparky

    ReefSparky Super Moderator Staff Member

    Joined:
    Nov 27, 2007
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    3,675
    Location:
    South Florida
    As far as management goes, I think Don might be "the man."
     
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  3. the_h2o_guru

    the_h2o_guru 3reef Sponsor

    Joined:
    Dec 26, 2003
    Messages:
    55
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    ,
    I do admit that things were extremely slow in getting out since our systems have been down for the past week and a half. If you would rather exchange it for a whole new unit, then I will have it done and shipped out via Priority Mail. If you're not happy, we're not happy and we'll do everything to make it right.

    Best Regards,
    Don Campbell
    Air, Water & Ice LLC
     
  4. ptgestimator

    ptgestimator Spanish Shawl Nudibranch

    Joined:
    Jul 19, 2008
    Messages:
    90
    Location:
    Strasburg, VA
    Thanks Don. This was the service I was looking for after hearing rave reviews about your company. In fact I didn't even price shop. Just bought it straight from you. At this point, I really would feel better with a new unit that I didn't tinker with. How do I go about getting the broken unit to you?
     
  5. mra

    mra Plankton

    Joined:
    Sep 22, 2011
    Messages:
    20
    Location:
    Vero Beach, Fl
    I too have a Typhoon 5 stage 75g and it more water than I can use.