Letter to our Customers - Please read (coupon code inside)

Discussion in 'Big Al's Online' started by Big Al's Online, Aug 2, 2011.

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  1. Big Al's Online

    Big Al's Online 3reef Sponsor

    Joined:
    Feb 23, 2010
    Messages:
    27
    Dear Valued Customers,

    From our very first day in operation, we at Big Al’s Online have strived for excellence in all areas of business, in an attempt to provide you with the best possible shopping experience. From our aggressive pricing and promotions to our continually expanding product selection, we are constantly looking for new ways to improve our practices and enhance our offerings. We recognize that this past year has been a rocky road for customers who have experienced a host of problems (account login issues, poor site performance, general errors, etc.), and would like to sincerely apologize for any frustration or dissatisfaction you may have experienced during this time.

    The purpose of this letter is to inform you that as of Tuesday August 2, 2011, the current Big Al’s Online websites will be temporarily going offline. The unfortunate reality is that Notavor Systems Ltd, the E-Commerce provider we partnered with, has gone into receivership. This means that their operations have been permanently halted, and that their company’s assets have been frozen; ultimately to be sold off to repay any outstanding debts they may have. Despite our initial high hopes for the partnership and the enormous efforts exerted by our internal teams, we were unable to escape the inherent failures and limitations of Novator’s “Virtual Retailer” platform.

    Fortunately, this ordeal has been a great learning experience for us, and with the experience we have gained we have initiated a new partnership with the leading E-commerce provider iCongo. They will be collaboratively responsible for designing, integrating, and implementing a brand new Big Al’s site from scratch. We look forward to building a long-term and stable relationship with the iCongo team that will enable us to continue to provide best-in-class pricing, products, and service to all of our online customers.

    While we have already begun working with the iCongo team to “get the ball rolling”, the creation of a professional-caliber, fully functional E-Commerce website is a complicated and lengthy project that typically takes many months to complete. With that being said, we have decided to put up a temporary site that will remain in operation until the permanent iCongo site is complete. The temporary site will be hosted by Amazon, and will be 100% secure so you can continue to shop with absolute confidence and privacy. Visitors to www.bigalsonline.com and www.bigalsonline.ca will automatically be redirected to the Big Al’s Amazon webstore (location at www.bigalspets.com ).

    Regrettably, the temporary site will not be integrated with Big Al’s VIP Membership accounts. We will however, be awarding TRIPLE POINTS - 24 hours a day, 7 days a week on any purchases made through our temporary Amazon webstore (effective August 2), until our permanent site is ready for launch. In order to help us track and accumulate your VIP points during this time, customers must make purchases using the same e-mail address associated with their existing Big Al’s VIP Membership account. If a different e-mail account is used, we will be unable to track purchases and award VIP points. Upon launch of our permanent site, we will migrate all existing VIP Membership accounts, and any VIP points accumulated through our temporary site will be made available for redemption. In addition to the 24/7 TRIPLE POINTS, we will also be offering customers an additional 10% OFF purchases made for any inconvenience this situation may have caused (enter Coupon Code : BACKUP10 ). Last but not least we will be having a MEGA SALE that will offer considerable discounts on products in all categories.

    Once again, we sincerely apologize for any inconvenience this unfortunate series of events may have caused. We thank you in advance for your loyalty, patience, support, and understanding as we strive to push through this difficult time. We look forward with great anticipation to launching the NEW and IMPROVED Big Al’s Online in the very near future. In the meantime, we encourage you to take advantage of the TRIPLE POINTS, additional 10% OFF PROMO, and our upcoming MEGA SALE through the Big Al’s Amazon webstore. Lastly, the following is a short list of new features that you can look forward to as part of the NEW and IMPROVED Big Al’s Online – COMING SOON – We promise it will be worth the wait!

    • PayPal

    • Order History

    • Predictive Search

    • Address Verification

    • Much More!
     
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  3. FaceOfDeceit

    FaceOfDeceit Hockey Beard

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    Location:
    Charlotte, NC
    Glad to hear you have a solution already in the works! Good luck to you!
     
  4. Seano Hermano

    Seano Hermano Giant Squid

    Joined:
    Apr 7, 2010
    Messages:
    10,056
    Location:
    Northwest Ohio
    It's unfortunate to hear of the problem with your E-commerce partner. But I'm glad to hear you've already found an even better one.

    Hopefully I'll have some cash to take advantage of all these sales!...can't wait for the launch of the new website.
     
  5. 2in10

    2in10 Super Moderator Staff Member

    Joined:
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    19,258
    Location:
    Sparks, NV
    Good to hear you have the situation in hand, best of luck with the transition.
     
  6. Big Al's Online

    Big Al's Online 3reef Sponsor

    Joined:
    Feb 23, 2010
    Messages:
    27
    We are getting very close to launching the new site! Should be up and running for the first week of November provided no surprise problems arise!
     
  7. FaceOfDeceit

    FaceOfDeceit Hockey Beard

    Joined:
    Jun 24, 2010
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    2,076
    Location:
    Charlotte, NC
    Looking forward to it!
     
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  9. Matt Rogers

    Matt Rogers Kingfish Staff Member

    Joined:
    Dec 31, 2000
    Messages:
    13,466
    Location:
    Berkeley, CA
    K+ for your honesty and putting this up front to customers Big Al. I look forward to seeing the new site.
     
  10. mabbus

    mabbus Bristle Worm

    Joined:
    Aug 15, 2011
    Messages:
    133
    Will you be doing international shipping?
     
  11. Big Al's Online

    Big Al's Online 3reef Sponsor

    Joined:
    Feb 23, 2010
    Messages:
    27
    We are an open book with our customers :)

    as for shipping, USA and Canada only at this time.
     
  12. Big Al's Online

    Big Al's Online 3reef Sponsor

    Joined:
    Feb 23, 2010
    Messages:
    27
    I regret to inform you that our site will not launch until after the new year. Unfortunately we have had to switch web design companies yet again.

    Triple points will continue, as well as the 10% off all orders coupon BACKUP10