Can a brother get a reply?

I have emailed you twice now concerning my order in which my charge card was charged twice. I have yet to receive a response. So, whats the deal? Is this how you treat customers? At least a reply saying you are working on it wold be nice.

After reading so many good threads about Spectrapure on here, I had high hopes. I hope I wasn't wrong.

 

Hmm..I just ordered a unit from them for use in our lab at work. Didn't have any problems. Have you tried calling? Thats how I did the majority of the communication with them.

 

I will tomorrow, I've been a little busy. On a good note, the system itself finally came in and is fantastic. I just wish it didn't cost me twice as much...

 

You're getting a reply from me, but unfortunately, I'm not the one you've been emailing. I don't know who you have been emailing, and I don't know who you are.

Please call us at 1-800-685-2783, press "1" for Sales, and get this problem straightened out.

Thank You,
Scott
SpectraPure, Inc.

 

Yeah, I wouldn't be too happy about that! Just keep trying.

 

I'm confident that Spectrapure will make this right for you. Keep in mind they're a pretty significant sized company, and might not have the manpower (or womanpower) to respond to emails with the frequency we'd all want.

EDIT: There you go. They responded at the same time I was typing.

 

I will call tomorrow when I have more time. I appreciate the fast response as I have been waiting almost a week for a response from my first email.

PM sent to Scott.

Thanks everyone else for the help!

 

Hello
First, Sorry! I need to get to the bottom of this and make it right quickly. I know personally how frustrating it can be when a vendor double charges your credit card and it is hard to contact them to correct what appears like a mistake. Can you forward a copy of your charge information to me at my address-
bruce@spect r a pure. c o m

I can then fix it quickly, or at least try to understand what to correct.

That would be very helpful.

We pride our selves on being responsive and fair and try to run our business by the Golden Rule.

If I can be of other assistance please ask.


Bruce Huling
VP
Spectrapure

 

And resolved. I received an email from JR about 5 mins ago stating I had been credited. Thanks all for the help, especially Bruce from SpectraPure. I would now recommend them to anyone.