RKE Not recognizing PC4s

This weekend after attempting to set up my RKE Titanium from BRS I gave up calling Digital Aquatics or Emailing them for assistance and simply hopped on chat with the guys from BRS. They were able to download the new update for the Net module as well as provide some instructions as to why my second PC4 was not being recognized by either my Net module or the Head unit.

If you're having trouble registering at the Digital Aquatics site I have a link to the .bin file you'll need to upload.

As for the unrecognized PC4 following are the instructions on how to fix the issue. Thanks again to the guys at BRS for hooking me up with this information.

I believe the PC4's are running on the same serial number which will cause the head-unit to try to communicate with one PC4 when it is actually communicating with two, which causes confusion within the system. To check this attach each PC4 one at a time to the SID and write down the serial number. If they are the same this is the problem and you will need to do an interrupted update on one of the two PC4's to give them different serial numbers so the head-unit can communicate with both units.

Interrupted Update Process

To perform an "Interrupted Update", go through the Update steps until step 7. Once the progress bar starts to move, unplug the module from the SID (not the SID from the computer.) After MyReef completes the update, it will display an error message, "Update Failed."

Unplug the SID and restart MyReef. Once MyReef is restarted, reconnect the SID. When the SID is appears in the MyReef software, reconnect the Module. MyReef will show it as "?????", you can select the appropriate Module and it will reassign a new serial number. You can then re-update the unit by following the Update steps again, without the interruption.

The order in which things occur can be very important, so please be sure to follow the steps closely.

How to Update the Module

Do not attempt to update any of the modules while they are connected together, even if the software indicates that they need updating. Each module must be updated individually.

Here are the steps you should take to update the Module:

From a fresh restart of the computer, please make sure the SID is not connected to the computer and is not connected to the ReefKeeper system. The module should be unplugged from the power outlet or powered off.

1. Open the MyReef software application

2. Connect your SID to your computer via USB.

3. In myReef, verify that the SID shows up under “Systems” in the left hand tree view.

4. Plug in ONLY your Module. It should appear under the SID in the “Systems” on the left hand tree view.

5. Click on the ‘Update” button to the right of the Module. MyReef will display the firmware update screen and automatically select the most recent firmware version to update.

6. Click the “Program” button. The progress bar at the top of the screen will begin to move.

7. Once the Module has been updated successfully, verify that MyReef correctly reports the current firmware.

8. Close MyReef and disconnect the SID from the computer as well as the module.
Once that is complete, plug the module back into the ReefKeeper system.


I hope this helps others when dealing with an issue with their RKE.

 

Thanks for posting. I'm sure others will need this a some point.

 

The support forum is very helpful with problems. What I would do is read up on problems of things I wanted to add to prevent making mistakes. It makes the process easy.