Off with the old on with the new

PETCO response short lived

Well - the PETCO quick response may have been a farce. In response to their request, I repacked the aquarium and sent them an email stating that it was ready for pick up, and if they could ship me a new tank this week, to do so, else credit my account. Followed up with another email asking what the status was - NO response from either email, and the aquarium still has not been picked up.

Two thumbs down for PETCO on this. The absence of a yes or no on delivery of a replacement is worse than never responding to my original email.

If I haven't heard by tomorrow, I'll be filing a dispute with my credit card company.

 

Things are starting to arrive

Received my:

• Ecoxotic Panorama 12W 8000K/453nm Blue LED Module w/ Transformer.
• Plumbing for the fuge.
• Additional sand (another 45lbs)
• Seachem Reef Salt for the big fill.

Opened the tubs where the dry rock is curing - I was right, it is real stinky right now.

I'm also aging my new Protein Skimmer in some water from my last water change. I read somewhere that the break in period for the Marineland Skimmers is several weeks, not the short time they advertise. Want those micro-bubbles gone before I install in the sump.

I forgot to order additional filters for the RO/DI - I'll see how it looks the week before.

According to the schedule I have, my new aquarium should be arriving on Wednesday the 23rd. Works out great in that I can give it a week full of water for the leak test and move it into the house over the 4th of July holiday weekend.

 

I was right - the quick response was a farce. I followed up yesterday with a phone call, and they had totally ignored our correspondence. When I ask if they could have a replacement by Friday - without even checking, the customer service rep stated no. AND they couldn't schedule a pick up until Friday. In the meantime, I had found a form that would let me return the unit to my local PETCO store. I advised them not to schedule a pickup, that I would be returning it to my local store for the credit. By the way, the manager at the local store handled the return in a professional manner, and apologized for my inconvenience. Something the on-line customer service rep never did.

So my advise is to avoid PETCO on line ordering.

 

The on-line rep can avoid contact with you entirely . The local manager can't. That's why you got different responses.

 

yeah its easier to hide behind a desk sorry for your troubles

 

Looks good I am here to watch I don't really care for petco either unless it is a store bought purchase.

 

Looks like it's not my turn to shine on this upgrade

Received the light upgrade today. Ordered:
IceCap PRE WIRED 36" 4 Lamp Complete T5 Retrofit Kit

300059​

2​

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From Bulk Reef Supply - The bulbs they sent were 24" not 36"

Heavy Sigh!!

 

Bulk Reef Supply returned my email first thing this AM - They will be sending me new bulbs right away. Now that's what customer service should be

 

I've had really good success with BRS, they have great customer service. Sorry to hear about your other troubles. Good luck with the build.

 

Thats the way I like it -- uh-huh uh-huh

And they have shipped!!