My letter to LFS

Guess we probably shouldn't post any bad experiences with products either, for fear of the company who made them going postal.

Like Daniel said though, that's just my opinion, it's not my forum. Zach - out.

 

I have to say before replying to this quote that man that letter brandon wrote is great yes. I will say in reguard to this though as a buiness owner myself and although this ecouny sucks and jobs are scarce that you would be suprised how hard it is to find good help. They are great one day and then had a fight with a girlfriend a brother a friend whatever and the next think you know that employee is not thinking about the salt water or it they gave the person fresh water. Its sad to say and in a world with limited lfs to go flame them to all the reefers you know I think may be harsh. I think dont see that retard in the fish room with the brown hair and looked like pee wee herman but to say stay away they are all stupid. Now if it happens over and over then I get it. I own a high end landscape company and only hire people with min 5 years exp and you would be supprised at the complaints I have heard about them and its usually the employee just having a bad day although it gives them a bit more of a bad day when they get to my office but hey it wont happen again. So I do appericiate both sides of the story and that letter was mint!!!! I would have done the same thing as a matter of fact I did this same thing with a large company that makes a majority of aquarium products when they introduced that new sleek protien skimmer this past year that malfunctioned and flooded my floor and destroyed my brand new wood floors. So kudos to this topic and the letter!

 

Nobody makes a bad point here. However it has to be understood that 3reef exists first for the exchange of information regarding the hobby. It's reasonable to make public, the poor business practice of a vendor to protect each other on this site. But the other side of that coin is that a lesson can be learned from the original poster's experience; a lesson no less valuable if the business' name were to be omitted.

IMO, the lesson to be learned is to know what you have at the point of purchase. Other folks on this site can learn from such an experience, and we all benefit.

Certainly, the possibility exists that this was an honest mistake and perhaps the first time this business made such a flagrant error. It's possible, you know. And in the event this is the case, 3reef can not be responsible for contributing to the downfall of an otherwise honest and well-intentioned business.

Again, just my opinion, but as long as the possibility exists that this is a first time offense, perhaps it's a bit rough to trash a business' name without certainty of ill will.

 

just bc you own a business and think its not fair i have to disagree in a nice way if you own a business its your job to make sure things like that dont happen and personally i think we all have a right to know what places are making these mistakes i have over 10 grand living in my tank and i want to know where not to go so i dont chance what i have,

 

I manage the support department and oversee the development of our companies software, and basically guide the company in all directions related to technology. If any of my employees do something wrong, I want to know it. We all know what we are doing well. It's knowing what has gone bad or been swept under the rug that I want and need to know about, to make the necessary corrections and prevent it from happening again.

If I were the owner of the LFS, I would have strict standards. If someone bought salt water and it was fresh, I would track down that individual who "made" the water and either fire them or give them a stern warning and fire them if they let it happen again. Obviously someone there doesn't know what they're doing for it to happen twice, and the management needs to make the necessary corrections. I highly doubt a business would go under due to a post about water. If they do, something is very, very wrong, and it's more than just employees not doing something correctly, it's management that then has the problem.

 

Irrespective of the amount of money you have invested in your tank--with regards to businesses that deal with thousands of people annually, it's not possible to avert every disaster. You might catch 99 of 100 mistakes--and you'd be doing better than most of your competition in that realm, but it's not reasonable to entertain the possiblity that we can exist without making mistakes. It's part of being human.

 

100% agree. And what separates the good from the bad, for me as a customer, is not hearing about mistakes. It's how the mistakes are handled that makes the difference IMHO.

 

There you go. So let's say that this person writes the letter, and the situation is made right, then having the name of the LFS here could in a way give the store props. Locals in that area could see that the store is reputable and they can trust them. If they are told to go pound sand, then, again, the locals in the area should know about it.

 

i agree with pack and reef BUT also a mistake might be 1.018,1.001 is not a mistake its being lazy and not doing your job even close to right. Most mistakes can be taken care of with out a huge lose, this isnt the case on this occasion