Live Aquaria!

May 9th I placed my 4th order with this place, I ordered a $60 Blue waving glove and a $30 orange/gold ricordia, I had $12 from a rewards program and $24.99 from a previous DOA.

What I got was having to drive 36 miles, because they forgot to put it on a truck, a DOA $60 bag of mess that made me puke it smelled so bad, a tiny little ricordia not attched to anything and they did not apply one cent of that credit to my order.

SO ANGRY AND I LOST MY LIGHTS, MY FAULT GGGGGGGGGGGRRRRRRRR!!

 

Strange, doesn't seem like typical LA...

 

I would seriously call again. I've made over 100 (way over) transactions with LA. Not every order went perfect (as is normal for business), but their customer service always rocked.

Something isn't their norm.

 

I have also done a lot of business with them and this just was not right at all, I did send them an email them and told them I hope they make this right! shopping for lights now since I fried the ballast with a few drops of saltwater in there, I looking at MH from Odyssea, but I read issues in here already about them, I really can't spend more than $250 for light and that is pushing it already.

 

Kinda seems like them lately, been reading about a lot of bad experiences as of late.

 

Yeah I personally have never shopped with them but Im not to sure I will ever considering I been reading a lot of bad stuff about them recently.

 

nothing but great experiences here. As recently as 3 months ago

 

Yeah, me too. A few months ago, I'd ordered some anthias and a couple other fish for mine and my mom's tanks... we were having some unusually cold weather here in TX and for some reason they didn't pack enough heat packs, even though they check the weather where they're shipping (so I'm told). 1 anthias was DOA the other 3 were in shock and made acclimation but died in the days that followed. The other 2 fish in the order were great. When I called the day of delivery and complained a little about the arriving state of my anthias, they credited the whole order. Even though the other 3 hadn't died yet and the other 2 fish were fine... They've always been good to me on the rare occasion things aren't up to par.

 

I'd also like to add that I'm sorry about your bad experience... AND that you're having to look for a new light.

 

I'm not sure I understand this... who forgot to put it on a truck? Fed Ex? And you're mad at Live Aquaria?

I just got an order from them - a great Elegance, a Purple Hammer, three Bartlett's Anthias and a pair of smoky Ocellaris Clowns - order went off without a hitch.

As a matter of fact, I've only ever had one "bad" order and they made it right immediately. I've ordered from them dozens of times.