Help!!!

Discussion in 'SpectraPure' started by Vinnyboombatz, Oct 11, 2013.

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  1. Vinnyboombatz

    Vinnyboombatz Giant Squid

    Joined:
    Oct 24, 2010
    Messages:
    6,344
    Location:
    Dunnellon, Florida
    My new Maxcap is leaking....:(
    After flushing the unit and closing the valve the blue 90 at the bottom of the membrane housing blew out.I pushed it back in and it seemed fine.I have a VERY slow leak now from that connection. I am not familiar with this particular type of push connecet fitting but assume it can be removed by retaining the collar however I do not want to break it and would like someone to contact me please. The leak is very slow like a dime sized puddle after 8 hours.I left a message TIA.
    Thank you for answering my questions. I will see if the fix works.
     
    Last edited: Oct 11, 2013
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  3. SpectraPure

    SpectraPure 3reef Sponsor

    Joined:
    Sep 10, 2009
    Messages:
    25
    Hi there,
    If you're referring to the stem elbow (smooth into the membrane housing, push connect on the other end), turn off water to the unit and remove the fitting from the membrane housing. Look down the hole in the membrane housing and make sure the black o-ring is seated in the groove. Put the fitting back in and push it in all the way with a twisting motion, that should do it.
    Our sales line can also get you in touch with someone that can assist you over the phone if necessary.

    Shane,
    SpectraPure, Inc.
     
  4. Vinnyboombatz

    Vinnyboombatz Giant Squid

    Joined:
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    Location:
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    Thanks Shane your tech guy called me and I haven't had any problems with it since.;D8)
     
  5. ingtar_shinowa

    ingtar_shinowa Giant Squid

    Joined:
    Jun 13, 2009
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    Location:
    Billings Montana
    Thanks what I call customer service!
     
  6. FaceOfDeceit

    FaceOfDeceit Hockey Beard

    Joined:
    Jun 24, 2010
    Messages:
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    Location:
    Charlotte, NC
    Pretty darned fast there!
     
  7. Vinnyboombatz

    Vinnyboombatz Giant Squid

    Joined:
    Oct 24, 2010
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    6,344
    Location:
    Dunnellon, Florida
    That's because I threatened them.;D:cheesy:
    Thanks again. I will be posting my review soon.