coralifes customer service

i just wanted to share my experience (positive) with coralife. i got a slightly used skimmer 65 from ebay. when i got it and was putting it together i snapped the venturi air inlet when trying to get the pump connected to the hose( big pain) i got hold of customer support online...and no questions asked they sent me the parts free of charge. i discovered a new issue with the pump. everytime i have to turn it off to empty the cup or whatever....i have a hard time getting it to turn back on. i have to plug and unplug it MANY times hoping itll kick back on. i just emailed them back and again....no questions asked...a new pump is in the mail on its way. the company is not trying to get more and more money out of me which is rare these days...they are doing there best to make my skimmer work for me.

 

always good to hear stories like that. im glad you were treated well skier.

and thats the way customer service should be all the time. hope it stays this way when the economies recover , and not back to in some instances they forget about their service. customers can have long memories in the way different companies have treated them.

 

Great to hear.

I had a similar experience with Coralife. I have a used Aqualight I bought off of Craigslist. It was shipped very poorly and was damaged. Coralife came through big time.

 

Good to know. So many companies don't give a damb about CS when you purchase new from them much less a used item from CL or ebay.