Aquatraders.com **Bad buissness**

Discussion in 'The Bucket' started by pjracer, Jun 17, 2011.

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  1. pjracer

    pjracer Peppermint Shrimp

    Joined:
    Nov 9, 2009
    Messages:
    423
    Location:
    Dallas, TX
    A week ago I purchased a Odyssea 36 inch T5 light setup from them. On their site they list their product as 2 65K bulbs.

    I received it today and its not what i was wanting. I called them to ask about the return policy and they kept advising me that if i agree with the return policy that they will give me a RMA #. Well i got suspicious so i asked what the return policy included. The rep who i was speaking with was not very friendly.

    20% restocking fee
    plus I pay for shipping. (was originally free)

    I would avoid aquatraders.com

    I have had good luck with the Odyssea lights but I wont buy from Aquatraders.com again.
     
    pjracer, Jun 17, 2011
    pjracer, Jun 17, 2011
    #1

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  2. ibefishy

    ibefishy Montipora Capricornis

    Joined:
    Jun 9, 2009
    Messages:
    1,021
    Location:
    Ca
    Yes they have horrible "customer service"
     
    ibefishy, Jun 17, 2011
    ibefishy, Jun 17, 2011
    #2
  3. khowst

    khowst Bangghai Cardinal

    Joined:
    Mar 14, 2011
    Messages:
    1,390
    Location:
    FLW, Mo
    You made a big boo-boo there. A quick google of them wouldve showed a "F" rating by the better business bureau, and a laundry list of complaints. not complaints on odyssea lights, but complaints on them specifically.
     
    khowst, Jun 17, 2011
    khowst, Jun 17, 2011
    #3
  4. pjracer

    pjracer Peppermint Shrimp

    Joined:
    Nov 9, 2009
    Messages:
    423
    Location:
    Dallas, TX
    Yep I learned my leson. Its not worth it to return it to loose money. I like the fixture but now to get it the way i want it i have to upgrade the bulbs.
     
    pjracer, Jun 17, 2011
    pjracer, Jun 17, 2011
    #4
  5. Nor_Cal_Guy

    Nor_Cal_Guy Gigas Clam

    Joined:
    Jul 17, 2010
    Messages:
    885
    Location:
    Grass Valley, CA
    Stock bulbs were most likely junk any how so think of it as chance for an upgrade..
     
    Nor_Cal_Guy, Jun 17, 2011
    Nor_Cal_Guy, Jun 17, 2011
    #5