Should i return?

Discussion in 'Filters, Pumps, etc..' started by Puffer Chick, Dec 25, 2009.

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  1. Puffer Chick

    Puffer Chick Giant Squid

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    So i just opend my vortech mp20 from tbaquatics. It was one of my christmas presents, i was so excited to get it up and running, and as i was installing it i noticed it came with a broken cord and the wires are showing. I have it plugged in and its working perfect but i just dont know if its worth returning and gettting a new one, its an expensive piece of equipment so i really should but if you guys think it would be ok i wont. Picture is a little bit blurry but you get the idea.

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    Puffer Chick, Dec 25, 2009
    Puffer Chick, Dec 25, 2009
    #1

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  2. TBELT

    TBELT Ritteri Anemone

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    I would return it right away. What seems like minor stuff today can cause major probs later and then it might be too late to return. Jusy my 2 cents
     
    TBELT, Dec 25, 2009
    TBELT, Dec 25, 2009
    #2
  3. Puffer Chick

    Puffer Chick Giant Squid

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    ok i think i will stick to my plan then and email them on monday, who should i contact, tbaquatics or vortech?
     
    Puffer Chick, Dec 25, 2009
    Puffer Chick, Dec 25, 2009
    #3
  4. jonjonwells

    jonjonwells Great Blue Whale

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    I would contact Vortech directly. They will most likely send you a new one.

    Where did you guys purchase yours?
     
    jonjonwells, Dec 25, 2009
    jonjonwells, Dec 25, 2009
    #4
  5. Puffer Chick

    Puffer Chick Giant Squid

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    i got mine from tbaquatics, great company. i always seem to have bad luck with equipment, between my skimmer not working right and now a broken cord. When i email vortech i'll try to get a better picture so they can see what happend, dont know how it broke like it did, unless something happend during shipping
     
    Puffer Chick, Dec 25, 2009
    Puffer Chick, Dec 25, 2009
    #5
  6. jonjonwells

    jonjonwells Great Blue Whale

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    Most likely the extreme cold and tight packaging. The cold they have had lately could make that rubber brittle. IIRC they are in Wisconsin.
     
    jonjonwells, Dec 25, 2009
    jonjonwells, Dec 25, 2009
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  7. Puffer Chick

    Puffer Chick Giant Squid

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    then i guess the state of Wisconsin is to blame
     
    Puffer Chick, Dec 25, 2009
    Puffer Chick, Dec 25, 2009
    #7
  8. jonjonwells

    jonjonwells Great Blue Whale

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    Well, if were throwing blame. Let's blame Canada! LOL
     
    jonjonwells, Dec 25, 2009
    jonjonwells, Dec 25, 2009
    #8
  9. Puffer Chick

    Puffer Chick Giant Squid

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    you CANADIANS!!! its all your fault! your the reason why my vortech broke!:angry::angry::angry: hahaha
     
    Puffer Chick, Dec 25, 2009
    Puffer Chick, Dec 25, 2009
    #9
  10. ZachB

    ZachB Giant Squid

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    Could easily turn into a fire hazard. Get a new one.
     
    ZachB, Dec 25, 2009
    ZachB, Dec 25, 2009
    #10
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