Resolved Recieved wrong order from vendor-what to do with fish

Discussion in 'ASAP' started by Larz_1, Jan 23, 2010.

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  1. Dr. Bergeron

    Dr. Bergeron Peppermint Shrimp

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    Location:
    Lake Worth, FL
    I just saw this thread, that sucks Larz. I've Been on the receiving end of some bad shipments of things non-fish related in the past that really impacted me. Hopefully Vivid had their packages insured with FedEx, and they'll replace it at no cost to them or you. I'm sure you're not the only one with troubles because of this storm. Hopefully 3rd times the charm.
     
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  3. Otty

    Otty Giant Squid

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    Elizabethtown, IN
    Hopefully he will stick to his word and compensate you from your loss
     
  4. Larz_1

    Larz_1 Bristle Worm

    Joined:
    Sep 29, 2009
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    Location:
    Amarillo, TX
    O.K.

    Third times a charm, right?

    Yes!!

    FedEx delivered this AM and I am acclimating everything right now before I have to go to work.

    Shaun @ Vivid Aquariums is awesome ... he really came through ... even when I was about to give up.
    He called every time an order was ready, to schedule a shipping date and answered every email immediately.
    I would say they really stand behind their product.
    I would recommend them if you are looking to order online.

    Pics later tonight .... ;D
     
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  5. kcbrad

    kcbrad Giant Squid

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    Seattle, WA
    I'm so happy for you that you finally got your order!! Can't wait to see all your new lil' critters!!
     
  6. bje

    bje Long-fin Bannerfish

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    1,628
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    Illinois
    wow vivid has to be pissed off at fedex for that snafu on their shipping! im glad they're sticking to their product and i hope they work out their transport issue. id really like to order some things from them when i get around to it.

    i think ill just wait till its 'summer' time and we dont have arctic temperatures f'n up our shipments.
     
  7. Jason McKenzie

    Jason McKenzie Super Moderator Staff Member

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    Great to hear. It's always nice to hear positive news from online vendor support
     
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  9. puma

    puma Flamingo Tongue

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    Mar 12, 2009
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    Location:
    Buffalo, NY
    Im glad to hear everything worked out alright for you. I have ordered online before but I always do it when its cold and snowing half the time here. never thought that would be a problem in Texas tho.
     
  10. Triplemom

    Triplemom Pajama Cardinal

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    Tennessee
    That's too bad, but I'm glad Vivid came through for you. I've ordered from them many times and think they're the best. The weather last week was horrible. It was supposed to "rain" here, but started pouring snow, messed up the roads, stranded people trying to get home, tons of wrecks, etc. I hate it for the poor fish and corals that didn't make it. :(
     
  11. 2in10

    2in10 Super Moderator Staff Member

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    Congrats on getting your order, thanks for keeping this thread up so we know of a great retailer. Can't wait for your pics.
     
  12. armyfishguy

    armyfishguy Astrea Snail

    Joined:
    Jan 29, 2010
    Messages:
    32
    While I hate FedEx more than most, I don't believe it was their mistake. Not when snow is known in the forecast. Without the snow, they delivered their packages on time. Unless I'm missing something in the post...

    Glad to hear everything worked out. Good luck with your new little guys and hope everything goes well.