pump stoped working

Discussion in 'Eshopps Inc.' started by Linesider, Jun 1, 2011.

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  1. Linesider

    Linesider Plankton

    Joined:
    Aug 10, 2009
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    21
    Location:
    Miami
    How do you guys handle this i purchased this pump less than 2 weeks ago. lost power at home when power came back on, pump never turned on..
     
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  3. Thatgrimguy

    Thatgrimguy Flying Squid

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    May 15, 2011
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    North Biloxi, MS
    Stick it back in the box, take it back to the store and ask for an exchange?

    Was it hooked to a surge protector?
     
  4. khowst

    khowst Bangghai Cardinal

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    Mar 14, 2011
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    Where did you buy it from? Taking it back or calling them if purchased online would be the first option. Next would to be call the manufacturor.
     
  5. eshopps

    eshopps 3reef Sponsor

    Joined:
    Oct 3, 2009
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    designer
    in this case i think it should be an easy fix. what you can do this to make sure your pump is not 100% dead.

    take the pump cover out with the impeller in the pump. plug the cord into the pump and see if the impeller spinning or not. this should get the impeller start up and pump back to normal. let us know how result goes and good luck.
     
  6. Linesider

    Linesider Plankton

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    Location:
    Miami
    the pump has a bump on the side of it.it doesn't do anything i wasn't home when the power went out nor when it came back on, so god knows how long it sat there stuck..
     
  7. eshopps

    eshopps 3reef Sponsor

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    Oct 3, 2009
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    Location:
    designer
    if you purchase is just in the few weeks, don't worry it's still under warranty. please email sales@eshopps.com to get an RMA # and your pump replace. the person that will be helping you is Sandy as she's in charge of the RMA department.
     
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  9. Linesider

    Linesider Plankton

    Joined:
    Aug 10, 2009
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    Location:
    Miami
    thank you email has been sent..