Outstanding customer service

Discussion in 'Air, Water & Ice' started by KOgle, Jun 25, 2008.

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  1. KOgle

    KOgle Zoanthid

    Joined:
    May 4, 2007
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    1,109
    Location:
    Columbus Indiana
    I just wanted to thank the crew at Air Water Ice for some outstanding customer service.

    I recently ordered a Typhoon III RO/DI from Air Water Ice. I'm having a few issues getting it to work the way I need it to. (getting it to push water to the float valve in the sump) Well I emailed the crew at Air Water Ice and even though their systems were down I get a response that same day. Don was answering customer emails from his house!!!

    To me this says a lot about how their business is run and how they value their customers. Don helped me diagnose a problem with my auto shut off valve and when it was determined it was bad he quickly offered to replace it. I didn't have to ask, he offered. Great job and you've got a customer for life!!! ;D

    I would highly recommend Air Water Ice to anyone looking for a high quality RO/DI system.
     
    KOgle, Jun 25, 2008
    KOgle, Jun 25, 2008
    #1

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  2. missionsix

    missionsix Super Moderator Staff Member

    Joined:
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    Bend,Oregon - USA
    Good to know KO. I know where I'll get my next unit.
     
    missionsix, Jun 25, 2008
    missionsix, Jun 25, 2008
    #2
  3. jtReef

    jtReef Ritteri Anemone

    Joined:
    Apr 27, 2005
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    Location:
    Naperville IL
    That is great to hear as i'm planning on ordering an rodi next week.
     
    jtReef, Jun 25, 2008
    jtReef, Jun 25, 2008
    #3
  4. GuitarMan89

    GuitarMan89 Giant Squid

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    Wilmington, DE
    I ordered from them too, and found them as great as Kogle said. I needed a hose adapter instead of the sink adapter and they said they would change it free of charge. Also very fast shipping, great product as well
     
    GuitarMan89, Jun 25, 2008
    GuitarMan89, Jun 25, 2008
    #4
  5. Otty

    Otty Giant Squid

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    Nov 20, 2006
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    Told you that was a good place to do business with. :)
     
    Otty, Jun 25, 2008
    Otty, Jun 25, 2008
    #5
  6. eggerstout

    eggerstout Skunk Shrimp

    Joined:
    Aug 19, 2007
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    Location:
    Wisconsin
    I also love my Typhoon III, works flawlessly
     
    eggerstout, Jun 25, 2008
    eggerstout, Jun 25, 2008
    #6

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  7. the_h2o_guru

    the_h2o_guru 3reef Sponsor

    Joined:
    Dec 26, 2003
    Messages:
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    Location:
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    Hi Guys!!

    Thanks for the compliments!! We try our best! If you need anything, please let us know!

    Regards,
    Don
    Air, Water & Ice
     
    the_h2o_guru, Jun 26, 2008
    the_h2o_guru, Jun 26, 2008
    #7
  8. Otty

    Otty Giant Squid

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    Keep up the good work, hard to find good people anymore. :)
     
    Otty, Jun 26, 2008
    Otty, Jun 26, 2008
    #8
  9. baugherb

    baugherb Giant Squid

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    Sounds like you guys are doing a great job.... Congrats....
     
    baugherb, Jun 26, 2008
    baugherb, Jun 26, 2008
    #9
  10. railroader46

    railroader46 Skunk Shrimp

    Joined:
    Jun 2, 2008
    Messages:
    287
    Location:
    Louisville KY
    I haven't had to call them yet but i ordered My compact unit on 7-29 and recieved it on 7-31 two days later.
     
    railroader46, Jul 31, 2008
    railroader46, Jul 31, 2008
    #10
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