No response re pump sent back

Discussion in 'Eshopps Inc.' started by Peale, Aug 12, 2010.

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  1. Peale

    Peale Plankton

    Joined:
    Aug 12, 2010
    Messages:
    5
    The pump on my PSK 100H skimmer broke. I contacted Eshopps and Kent emailed me an RMA. The pump was sent back to them about 3 weeks ago and I have been trying to contact them now for 2 weeks to see if the new pump is on it's way with absolutely no response. At this point, I am ready to buy a new skimmer (another brand obviously) as I am pretty sure I will never see the replacement pump.

    Is this the kind of service Eshopps gives? This is extremely frustrating!
     
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  3. 2in10

    2in10 Super Moderator Staff Member

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    They have been that way for a little while, it was great before. The economy might have something to do with it. They may be swamped. I know this is no consolation though. Just keep trying.
     
  4. Peale

    Peale Plankton

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    Aug 12, 2010
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    Thanks for the thought. I would totally cut them more slack if it hadn't been 3 weeks and my poor tank is starting to look pretty upset with me! I feed heavily and it's pretty heavily stocked, so I am having a hard time keeping up with water changes to keep everything in check.

    I won't give up, though! ;D
     
  5. eshopps

    eshopps 3reef Sponsor

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    hi, your pump sent out yesterday already and you should get it next week. sorry for the delay as we had to order parts for your pump. please bare with us a little as we're short handed, thanks for understanding.
     
  6. Peale

    Peale Plankton

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    Fantastic! Thanks, that's all I needed. An update is greatly appreciated.
     
  7. eshopps

    eshopps 3reef Sponsor

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    thanks and hope you will receive it soon.