**New splash guard received!!** Oceanic 29 BioCube Replacement Splash Lens

Discussion in 'Filters, Pumps, etc..' started by CharlotteReefer, Mar 5, 2012.

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  1. Biocube

    Biocube Giant Squid

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    Calling them is useless!!! They send you to other places to get their own parts.

    I have no idea where you can get another splash guard. Sorry man.
     
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  3. hank8888

    hank8888 Coral Banded Shrimp

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  4. CharlotteReefer

    CharlotteReefer Coral Banded Shrimp

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    That place has been sold out for awhile...said they didn't know when they would get them again.
     
  5. Biocube

    Biocube Giant Squid

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    Hey so I was just thinking about what his whole replacement part and how it's out of stock. I remember seeing someplace that Oceanic is dropping the Biocube name... This might mean there is a new P/N for your replacement splash guard.

    Hope you find one soon. Btw what happened to your old guard??
     
  6. CharlotteReefer

    CharlotteReefer Coral Banded Shrimp

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    I still have it on, it's just cracked in a few spots and it had turned a yellow color over time...feel like I'm losing some light and don't want to risk water getting in through the cracked screw holes causing my lights to fry
     
  7. Biocube

    Biocube Giant Squid

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    Keep your fans on 24/7 to escape all humidity. Hopefully you will find one soon.
     
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  9. CharlotteReefer

    CharlotteReefer Coral Banded Shrimp

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    Got this response today as well!! Finally after a month and contacting 2 people within the company. Oh well, I guess its free so I cant complain...customer service redeemed their selves!
    Hi Bryan,

    Sorry for the response delay. I searched our emails and this is the only one I could find from you. I can have a replacement lens sent to you. Would you like it sent to the address below?

    Thank You

    Brian Woodruff
    Central Aquatics
    Product Lines Tech Support
    1-888-255-4527 ext 3042191
    Fax: 1-800-398-0396
    email: [email protected]
     
  10. CharlotteReefer

    CharlotteReefer Coral Banded Shrimp

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    Thanks to Brian at Central Aquatics, I received my FREE splash lens today! BTW, Is that who owns the Biocube name now?
     
  11. Biocube

    Biocube Giant Squid

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    How did you get a free lens? It's always nice to have an extra lens laying around.
     
  12. CharlotteReefer

    CharlotteReefer Coral Banded Shrimp

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    I sent them an email like 2 months ago and the guy that finally responded sent me on a wild goose chase to different places telling me they had them. Well after I couldnt find it I emailed him back and asked if they had any that he could ship me (I would pay)...he said no, they dont sell them and the only place to get them are from the stores. I emailed again a month ago asking why I was blown off and with no more questions asked they sent me a lens free of charge