MarineDepot.com: WE ARE HIRING!

ABOUT US
MarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA. We're looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have regular company BBQs, celebrate Take Your Dog To Work Day® and have a great benefits package. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do!

ABOUT THE POSITION: CUSTOMER SERVICE REPRESENTATIVE

Candidate will join the front line of our business and engage with customers on a daily basis. Primary duties involve problem-solving and providing accurate information to customers in a professional and friendly manner. Customer Service Representatives are responsible for providing accurate information about the specifications and proper use of the aquarium products available on the MarineDepot.com website as well as responding to customer email and phone inquiries regarding shipping, order tracking, returns, order status and site navigation.

Qualified Candidates Should Possess

• Saltwater reef and fish experience
• Excellent verbal and written communication skills
• An outgoing, positive attitude about providing superior customer service
• Computer literacy
• Ability to share your knowledge
• Multi-tasking capabilities
• Experience working in a problem-solving capacity

Duties and Responsibilities

• Assist customers with a positive shopping experience
• Ensure the competence and development of your colleagues
• Work with the Customer Satisfaction Index to benchmark and improve our service execution
• Respond to and resolve customer issues with urgency
• Ensure implementation and development of the Family Friendly Concept
• Assume responsibility for projects and tasks as they occur

If you're interested in joining our team, please email your resume to [email protected] for consideration.

 

Will this be an in house position or is there a chance of working through the Internet?

 

+1 to above...same question here.

 

Ditto, Mike and Sean, I'd be interested in working from home if possible.

 

Dibbs on being a product tester

 

Thank you for your interest!

Hi, mikejrice, Seano Hermano and cosmo. Thank you all for your interest in joining our team! Unfortunately, telecommuting is not available for this position. Our ideal guy or gal will work with us here inside our Garden Grove headquarters.

Beyond the general job criteria listed above, many of our customer support members also write articles for us, help produce videos, work at industry events like Reef-A-Palooza, test new equipment, etc. We kinda need someone local.

 

That's too bad. Thanks for the quick reply though.

 

Bummer for us, but I'm sure there won't be a shortage of hobbyists looking to jump on board for that kind of job.

 

I'm willing to move I'll just need moving expenses, a fully furnished beach house with a full time nanny, a a 3 day weekend. Deal?? lol

Good luck in your search, wish I was a few thousand miles closer

 

Thanks, guys!

You bet! Thanks for your interest and being a regular on our 3reef board and Facebook page!

Hopefully!!! We have several managers here who've been with us for over a decade that got started in our customer support department. It's always better to promote from within!

You know, we love MD... but if you find a job description like that, please let us know! lol