Marine Depot's Low Price guarantee is...

Discussion in 'Marine Depot' started by fronty, Nov 26, 2011.

to remove this notice and enjoy 3reef content with less ads. 3reef membership is free.

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  1. brunoboarder244

    brunoboarder244 Torch Coral

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    with all due respect fronty has said that they wrote him off without confirmation, what they should do is contact that company and say "hey was that price intended to be that low?" and their answer would validate either side
     
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  3. gabbyr189

    gabbyr189 Bubble Tip Anemone

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    This is what you all are doing instead of helping me ID my algae! Come on now lets be productive!
     
  4. MarineDepot

    MarineDepot 3reef Sponsor

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    Hi Folks,

    Thank you for the feedback. We have recently updated our Price Match Guarantee to include matching competitor's coupons and it looks like we have a few kinks to work out. I apologize for the inconvenience caused by the changes we have made. We do price match any posted sizes as long as we can verify it (we usually just go to the competitor's site for verification.)

    Fronty - as long as that price was valid and shown on the competitor's website we should have been able to price match that for you. I'd like to make you a happy customer just like the many other 3reef.com members that have posted on this thread (thanks for the support fellow reefers) Since it sounds like you've placed your order for the heater already, I'd like to offer you a $30 store credit (which i believe was the cost of the item in question) to get an order in with us to enjoy our services. (send us a PM with your details)

    Our team of technical support staff "The Reef Squad" can walk you through any issues you may have going in your tank or give you advice on what items to use, how to set up a controller or dialing in a calcium reactor.

    If you don't need any more aquarium products, you can use the credit on our sister site Petstore.com. Petstore.com carried a full line of pet supplies for our non aquatic pets.

    Lastly, I assure you that i will follow up with my team on Monday morning to ensure this does not happen again. Please let us know via PM or a reply here if you have any questions.

    Ben Ros
    Director of Operations
    MarineDepot.com
     
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  5. gabbyr189

    gabbyr189 Bubble Tip Anemone

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    Wow I like Marine Depot! Now everyone can just migrate on over to my algae post ;D
     
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  6. cosmo

    cosmo Giant Squid

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    to Ben Rios of Marine Depot

    Umm i was looking for something on your site and your search engine kind of made it hard to find it! So i had to look thru your menu and manually find it! Can I get a $500 credit to spend on a new lighting system?
    Thank you,
    another future loyal customer?
     
  7. MarineDepot

    MarineDepot 3reef Sponsor

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    Lucky you, I'm a reef nerd myself... looks like Mesophyllum sp. can look really nice in a tank if controlled.

    Happy Reefing,

    Ben
     
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  9. ComputerJohn

    ComputerJohn Panda Puffer

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    Thank You Ben... Like I have stated before, I have never had any issues that Marine Depot has not resolved.. Seriously guys, 7 pages and it was an oversight.. Wow..
     
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  10. MarineDepot

    MarineDepot 3reef Sponsor

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    Thanks for the feedback Cosmo, We are actually working to improve our search (we know it's one of the things we can definitely improve on and will) I can't give you that credit, but how about one of our new "Pistol Shrimp" shirts.

    Ben
     
  11. ComputerJohn

    ComputerJohn Panda Puffer

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    Geeesh Thanks... What's about your current loyal customers? :cry::cry:
     
  12. MarineDepot

    MarineDepot 3reef Sponsor

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    Done... send me a PM

    Ben
     
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