Marine Depot is Hiring!

CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION

We are looking for customer service representatives to join our support team in MarineDepot.com’s Garden Grove, CA headquarters. You will be the frontline of our company and engage with customers on a daily basis via phone, email and live chat. Your job is to make customers happy by resolving problems and providing accurate information in a professional and timely manner. You will provide shoppers with accurate information about our products and how to properly use them. You will also answer questions about order status, order tracking, returns and site navigation in a prompt and courteous manner. MarineDepot.com offers paid training, flexible scheduling (great for colleague students!) and an excellent healthcare package.



YOUR DUTIES AND RESPONSIBILTIES WILL INCLUDE:

• Responding to and resolving customer issues with urgency
• Assuming responsibility for projects and tasks as they occur
• Assisting customers to ensure they have a positive shopping experience
• Ensuring the implementation and development of the Family Friendly Concept
• Working with the Customer Satisfaction Index to benchmark and improve our service execution

QUALIFIED CANDIDATES SHOULD POSSESS:

• Computer literacy (Windows PC, web browsers)
• Excellent verbal and written communication skills
• The ability to multi-task in a high call/email volume environment
• Proven problem solving skills with attention to detail and follow-up
• An outgoing, positive attitude about providing superior customer service
• The desire to share your knowledge and experience to help others succeed
• Saltwater/reef aquarium and fishkeeping experience and/or the willingness to learn more about the hobby

If you're interested in joining our team, please email your resume to hr-[email protected] for consideration.

ABOUT MARINEDEPOT.COM

MarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA. We're looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have regular company BBQs, celebrate Take Your Dog To Work Day® and have a great healthcare and benefits package that includes discounts on aquarium and pet products. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do!

 

I would be awesome for this position;
but I don't see why I couldn't do it from my home in WI?

 

You are welcome to submit your resume for consideration. Although most of our employees work in our Garden Grove headquarters, we do have some satellite staffers, including members of the Customer Support Team we are hiring for, that work remotely in other states. Working at our home base certainly makes things easier, but we are also interested in the best talent. So email us your resume and show us what you've got!

 

Haha! You stole my idea! Now, I need to find a different state! hahaha

What a great opportunity to work for a great company and talk tank all day

 

Well thanks for the encouragement.

I currently work as a medical provider in the healthcare industry.
I will try and get something together however and send it it.

Todd Bouton

 

It is very cool to mix business with pleasure! We feel very fortunate to get to work in such an exciting industry.

 

Sounds good, we look forward to it!