I love good customer service

Discussion in 'T5 Aquarium Lighting' started by SAY, Oct 29, 2012.

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  1. SAY

    SAY Ocellaris Clown

    Joined:
    Jan 6, 2010
    Messages:
    1,462
    Location:
    San Antonio
    For me, good customer service is a must. I don't hold it against a company if their product malfunctions as long as they stand by it. I understand that these things happen and all a company can do at that point is make it right. So I just wanted to give a shout out to Aquatic life. i have their 72" six bulb T-5 unit and have been very happy with it. I had a small problem and even though i am well past the warranty period, they are sending me the replacement part for free with no hassle. I have no idea if anyone from Aquatic Life frequences this forum but wanted to say thanks to James and Aquatic Life for the good customer service.
     
    SAY, Oct 29, 2012
    SAY, Oct 29, 2012
    #1

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  2. Thatgrimguy

    Thatgrimguy Flying Squid

    Joined:
    May 15, 2011
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    Location:
    North Biloxi, MS
    Glad that they got you back right!!
     
    Thatgrimguy, Oct 29, 2012
    Thatgrimguy, Oct 29, 2012
    #2
  3. Camkha1234

    Camkha1234 Great Blue Whale

    Joined:
    Jan 17, 2012
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    Location:
    Orlando, FL
    Glad to hear that! :)
     
    Camkha1234, Oct 29, 2012
    Camkha1234, Oct 29, 2012
    #3
  4. Zechenia

    Zechenia Corkscrew Tentacle Anemone

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    Spokane, WA
    Ditto what you said. They've been great with issues I've had!
     
    Zechenia, Oct 29, 2012
    Zechenia, Oct 29, 2012
    #4
  5. budsbunny

    budsbunny Bristle Worm

    Joined:
    Sep 19, 2010
    Messages:
    127
    Location:
    Alabama
    good to know ...i have been dealing with red sea about a wavemaster pro and it is just past it's warranty. i called them looking to have it repaired (they don't repair their products)and they took over a week to get back to me and they offered to let me buy another one at a discount ....$119
     
    budsbunny, Oct 29, 2012
    budsbunny, Oct 29, 2012
    #5