OCReef Buying Experience???

Discussion in 'OC Reef Aquatics' started by apexi, Jul 24, 2012.

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  1. apexi

    apexi Plankton

    Joined:
    Jul 24, 2012
    Messages:
    1
    I purchased 3 CREE LED Dimmable light fixtures from this vendor through their ebay listing. Unfortunately the shipment hasn't arrived and I haven't been able to get any followup response from OCReef via email, phone calls, etc.

    The last communication indicated shipping on Jul 12 with arrival in 3-5 days. Upon my request for a tracking number, I was told they would pull it up from the warehouse and email it to me the next day. That was over a week ago, and there has been no further communication or replies since then despite several attempts on my part.

    I'm sitting in the dark with no clue as to the status of my shipment. I'm assuming OCReef is a reputable vendor and want to give them the benefit of the doubt. Hope that more can be expected of their customer support.
     
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  3. country1911

    country1911 Coral Banded Shrimp

    Joined:
    Jul 7, 2010
    Messages:
    367
    They were really not helpful when I had an issue with them a year or so ago. In fact they were quite rude and I would not recommend them. If your item does not arrive by the end of this week I would dispute it thru Paypal. That is the nice thing about eBay purchases.
     
  4. Aaron.Herk

    Aaron.Herk Sea Dragon

    Joined:
    Oct 18, 2010
    Messages:
    531
    Location:
    Akron Ohio
    I have had an overall good experience with them, however I did have to contact them about my order because it was later than they had stated.
     
  5. ocreef.com

    ocreef.com 3reef Sponsor

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    Feb 17, 2009
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    Your lights are on their way to you sir. Please see your email sent to you in Ebay.
     
  6. ocreef.com

    ocreef.com 3reef Sponsor

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    country1911,

    Sorry you feel this way. We do our best to offer high quality products at great prices...
     
  7. ocreef.com

    ocreef.com 3reef Sponsor

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