New OCReef Linear CREE LED Aquarium Light

Discussion in 'OC Reef Aquatics' started by ocreef.com, Jul 22, 2011.

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  1. country1911

    country1911 Coral Banded Shrimp

    Joined:
    Jul 7, 2010
    Messages:
    367
    And I have yet to get a response to my email regarding it.

    Sent from my Evo
     
  2. Click Here!

  3. clarkkey594

    clarkkey594 Aiptasia Anemone

    Joined:
    Feb 20, 2011
    Messages:
    552
    Location:
    Boulder, CO
    I really hope that it does not require a signature otherwise I will not be able to receive the light. The tracking number that you provided does not seem to be updated and does not allow me the option of holding at the local FedEx office which is what I usually do when I have things shipped via FedEx.
     
  4. ocreef.com

    ocreef.com 3reef Sponsor

    Joined:
    Feb 17, 2009
    Messages:
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    We sent you two emails on August 29th, regarding returning your light. Below is an excerpt from one of those two emails...


    But yes, if you're not happy with it, by all means go ahead and ship it back to us for a refund...

    Sincerely,
    Mike OCReef Staffer


    Note: We reply to all emails usually within hours of the same day, unless it's a Holiday or the weekends.

    Note: Our main email addresses include: [email protected] and [email protected] and [email protected] and [email protected]
     
  5. ocreef.com

    ocreef.com 3reef Sponsor

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    check back on your tracking number at the end of the day, that's usually when the system is updated...
     
  6. country1911

    country1911 Coral Banded Shrimp

    Joined:
    Jul 7, 2010
    Messages:
    367
    It also said to contact you guys to set this up which I did via email. I will send it first thing in the morning.

    Sent from my Evo
     
  7. country1911

    country1911 Coral Banded Shrimp

    Joined:
    Jul 7, 2010
    Messages:
    367
    Now I get an email saying they won't take it back. Saying it's been 16 days, even tho I contacted them on the 29th. Typical LFS, you are unhappy with a product we sold you, maybe you should purchase this other product to go with it.

    Sent from my Evo
     
  8. Click Here!

  9. Atticus818

    Atticus818 Eyelash Blennie

    Joined:
    Oct 19, 2010
    Messages:
    1,281
    Location:
    Southern California
    :( I'm sorry to hear that. I had a pretty good experience with my skimmer purchased from them, but I did know exactly what I wanted and was very specific. Best of luck in getting this resolved!
     
  10. clarkkey594

    clarkkey594 Aiptasia Anemone

    Joined:
    Feb 20, 2011
    Messages:
    552
    Location:
    Boulder, CO
    I apologize for the lack of water clarity as I am still waiting for my sand to settle. But anyways I received my replacement lamp today and here it is by itself:
    [​IMG]

    And here it is mixed with my 2 bulb aquatic life T5 actinics: [​IMG]
     
  11. skyline377

    skyline377 Astrea Snail

    Joined:
    Aug 9, 2011
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    61
    Location:
    Daly City
    Damn was gonna order one but you guys just raised the price up $50 from last week!!!!! Guess i'll just wait.
     
  12. ocreef.com

    ocreef.com 3reef Sponsor

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