Reefcleaners.org

MMcDonald · 01-31-2010, 09:28 PM

Without shame, I want to blatantly put a prop out there for John at reefcleaners.org.

My wife owns her own small business. I understand running your own small business and the importance of customer service. Still, there are companies with good customer service and the VERY few with TRULY OUTSTANDING customer service.

I have only spent a few dollars with John thus far; nothing worthy of any attention. I recently placed an order for slightly over $50 to get the free shipping since I am a cheapskate. In the notes field of the order I randomly decided to place note describing my problem. Nearly EVERY company I know would have booked the order and placed it. Instead, John chose a different course. He e-mailed me advising that my order might not fix my problem. We exchanged e-mails detailing the problem. Eventually, I sent him photos and more e-mails. John is now customizing my order based on the e-mails and photos. I would have ordered the WRONG creatures. I would have gladly paid $50 just for the expertise and consultation. Instead, I am getting a custom order and consultation.

I honestly felt I was getting too good a deal if I ONLY gave John my loyal business in the future. The VALUE he offered me was far greater than the meer order I placed. I felt obligated to do more for him since he had done so much more for me without asking for a dime.

He is truly a rare species. There are many companies from which we all can order clean up crews and such. I have only found ONE company with the passion for the hobby such as reefcleaner.org AND the passion for helping their customers.

Respectfully fellow 3reefer's.... You are not getting the value that is available to you if you aren't supporting reefcleaners.org.

A VERY impressed customer,
Mark

MoJoe · 01-31-2010, 09:30 PM

+1, John is always super friendly and informative with any order I place. He answers all my questions quickly and effectively. He's an A+ guy all around!

bama · 01-31-2010, 09:31 PM

Nice statement.. Pretty much all of us on here who do business with him feel the same.. He provides us such outstanding service in a very specialized niche..

anpgp · 01-31-2010, 09:39 PM

Couldn't have said it better myself. John is truly a unique individually and has my business for as long as I'm in the hobby.

patrick824 · 01-31-2010, 09:54 PM

John is great. My params were not ready for my CUC yet so he kept it on hold for almost 2 weeks until I emailed him yesterday telling him the tank was ready. He replied within 3 hours (typical) and sent the order. Great guy, great business.

frkid247 · 01-31-2010, 11:20 PM

im ordering my CUC from him when i get the money for it. would rather help him than some large company.

johnmaloney · 01-31-2010, 11:32 PM

thanks! It is appreciated.

01-31-2010, 09:28 PM	#1 (permalink)
MMcDonald Aiptasia Anemone Join Date: Nov 2009 Location: Houston, TX Age: 45 Posts: 573 Skin: Mint Karma: 16649	Reefcleaners.org Without shame, I want to blatantly put a prop out there for John at reefcleaners.org. My wife owns her own small business. I understand running your own small business and the importance of customer service. Still, there are companies with good customer service and the VERY few with TRULY OUTSTANDING customer service. I have only spent a few dollars with John thus far; nothing worthy of any attention. I recently placed an order for slightly over $50 to get the free shipping since I am a cheapskate. In the notes field of the order I randomly decided to place note describing my problem. Nearly EVERY company I know would have booked the order and placed it. Instead, John chose a different course. He e-mailed me advising that my order might not fix my problem. We exchanged e-mails detailing the problem. Eventually, I sent him photos and more e-mails. John is now customizing my order based on the e-mails and photos. I would have ordered the WRONG creatures. I would have gladly paid $50 just for the expertise and consultation. Instead, I am getting a custom order and consultation. I honestly felt I was getting too good a deal if I ONLY gave John my loyal business in the future. The VALUE he offered me was far greater than the meer order I placed. I felt obligated to do more for him since he had done so much more for me without asking for a dime. He is truly a rare species. There are many companies from which we all can order clean up crews and such. I have only found ONE company with the passion for the hobby such as reefcleaner.org AND the passion for helping their customers. Respectfully fellow 3reefer's.... You are not getting the value that is available to you if you aren't supporting reefcleaners.org. A VERY impressed customer, Mark _________ 55gal DT/40 gal sump/refuge, Light: Current USA 48" - 324 Watts - (3x54 Watt 10K Daylight + 3x54 Watt 460nm Actinic), 1000 GPH pump, approx 75lbs live rock, Octo-2000 Skimmer

01-31-2010, 09:31 PM	#3 (permalink)
bama Kole Tang Join Date: Mar 2009 Location: Tuscaloosa, AL Age: 24 Posts: 1,795 Skin: Mint Karma: 37861	Nice statement.. Pretty much all of us on here who do business with him feel the same.. He provides us such outstanding service in a very specialized niche.. _________ --75g Reef.. Too much stuff to list, and getting more! http://www.3reef.com/forums/show-off...5-d-80676.html

01-31-2010, 09:39 PM	#4 (permalink)
anpgp Montipora Digitata Join Date: Jun 2009 Location: College in Rolla, MO: Hometown is Warrenton, MO Age: 21 Posts: 1,086 Skin: Mint Karma: 12730	Couldn't have said it better myself. John is truly a unique individually and has my business for as long as I'm in the hobby. _________ Equipment: 29 gal Biocube, Current Sundial T5 2x24W Actinic and 2x24W 10000K, Aquatic Life Skimmer, 2x Koralia 1, Rio 1400 return pump, Reactor w/ Seagel, DIY ATO system Stock: ocellaris clownfish, coral banded shrimp, skunk cleaner shrimp, duncans, crocea clam, frogpsawn, acropora, frogskin, candy cane, clove polyp, rhodactis shrooms, toadstool mushroom, red mushrooms, kenya trees, red and green zoas CUC: reefcleaners custom cuc, brittle star

01-31-2010, 09:54 PM	#5 (permalink)
patrick824 Corkscrew Tentacle Anemone Join Date: Dec 2008 Location: Bay Area, California Posts: 707 Skin: Mint Karma: 8652	John is great. My params were not ready for my CUC yet so he kept it on hold for almost 2 weeks until I emailed him yesterday telling him the tank was ready. He replied within 3 hours (typical) and sent the order. Great guy, great business. _________ can i haz sum karma pleez? 100 Gallon, Marco Rock, Reef Cleaners CUC Foxface Rabbitfish, 3 Green Chromis, Snowflake Eel, Powder Brown Tang, Rusty Angel, Bicolor Dottyback, Lawnmower Blenny, Scooter Blenny, Yellow Tail Damsel, Coral Banded Shrimp 3 Gallon PicoTope Modded AC70 "Nemzilla" tank Divided 15 gal fuge, 1 O. Scyllarus (male) 1 G. Smithii (male)

01-31-2010, 11:20 PM	#6 (permalink)
frkid247 Peppermint Shrimp Join Date: Jun 2009 Location: Wichita Kansas Posts: 421 Skin: Mint Karma: 2845	im ordering my CUC from him when i get the money for it. would rather help him than some large company. _________ 30 gallon reef, 20g refugium, 1 six line, 1 clownfish, 3 emerald crabs meteor shower cyphastrea, ricordea. 150 watt metal halide. korilia1 15 gallon mantis tank

01-31-2010, 09:30 PM	#2 (permalink)
MoJoe Fire Shrimp Join Date: Jan 2010 Location: CT Posts: 315 Skin: Mint Karma: 7847	+1, John is always super friendly and informative with any order I place. He answers all my questions quickly and effectively. He's an A+ guy all around!

01-31-2010, 11:32 PM	#7 (permalink)
johnmaloney 3reef Sponsor Join Date: Nov 2007 Posts: 1,237 Skin: Dark Karma: 12230	thanks! It is appreciated. _________ Here is a link to our sponsor section on this website. Here is our website, we do clean up crews, macroalgae, and rocks.

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