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05-03-2007, 07:55 PM
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#1 (permalink)
| | Torch Coral
Join Date: Jan 2005 Location: St. Paul/Woodbury, Minnesota Age: 50
Posts: 1,181
|  Aquatraders
:mad: :mad: STAY AWAY FROM AQUATRADERS.COM. I ordered a 48" Metal Halide light fixture from them. When it arrived the switch to the Power Compact bulbs was broken and the PC's and fan did not work. It took over a week to get an RA number to return it. Once I returned it ( I had to pay the shipping ) they only refunded about 75% of the purchase price. Their explanation was that I said the PC lights and fan were broken when it was only the switch. I said what difference does it make, the unit was still broken. So now I'm fighting with them and probably will never see the rest of my money. I told them that I will post this on every freaking forum I could find.
I normally would not have bought anything from them but after shelling out $16,000 for my daughter's first year of college, I was looking to save some money.
So now I just purchased the 8 bulb Nova Extreme. _________ 75g reef with Nova Extreme 8 bulb HO T-5 lighting, refuge, Remora skimmer, DSB, Seio powerheads, Acro's, LPS corals, assorted zoo's & mushrooms, Yellow Tang, Maroon Clown, Blue Cleaner Goby , Cleaner, Fire and Sexy Shrimp, Coco Worm, T.Crocea Clam, Derasa Clam
120g FOWLR, 260w Orbit power compact lights, Remora Pro skimmer, 30g DIY Sump/Refuge, DSB,Seio Power heads, Powder Blue Tang, Purple Tang, Flag Fin Angel, False Eye Puffer, Copperbanded Butterfly and a Moorish Idol  | 
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05-05-2007, 08:44 AM
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#2 (permalink)
| | Spaghetti Worm
Join Date: Dec 2006 Location: oakley,ca Age: 27
Posts: 198
Karma: 41
 
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Just incase anybody wanted to know not that it matters the place is chinese owned and the products are chinese made and well frankly the quality isnt all that great.I would never order from them your kinda halfway askin for buying from them in general even though I bought a PC from them but I wouldnt order from there if I were you guys. Just my 2 cents
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as of 6/27/07
tank: 55gal, coralife super skimmer , odyssea 260w 48" compact light, Fluval 304 canister filter, power head, 50 lbs live rock
Fish: yellow tang, 2 false percula clown fish,dragon goby, 20 red legged crabs,9 blue legged crabs, 2 yellow tip damsels,7 nassarious snails,5 zebra snails,3 bumble bee snails,2 astraea cones,3 cerith snails. | |
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05-05-2007, 08:03 PM
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#3 (permalink)
| | Torch Coral
Join Date: Jan 2005 Location: St. Paul/Woodbury, Minnesota Age: 50
Posts: 1,181
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I'm going to call my credit card company and recoup my money. Aquatraders is going to lose alot of business over $70. Customer service is everything and they have none to speak of! | |
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05-05-2007, 08:10 PM
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#4 (permalink)
| | Spaghetti Worm
Join Date: Mar 2007
Posts: 198
Karma: 31
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i will post this info on utah reef.com _________ 60 GAl w/ overflow:
aqua c urchin skimmer:
40 lbs sand with 40 lbs live sand
60 lbs L/R
Livestock: RIP 1 Clownfish 11 blue leg hermit crabs: Clibanarius tricolor 1 turbo snail: Turbo spp. 1 Pyramid top snail: Tectus spp. 2 Nerites: Nerita spp. 2 Aquarium fire worms: Eurythoe sp. many Micro brittle stars: Ophiactis spp.
1 Peppermint shrimp: Lysmata californica  | |
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05-05-2007, 08:34 PM
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#5 (permalink)
| | Giant Squid
Join Date: Nov 2006 Location: Elizabethtown, IN Age: 40
Posts: 3,288
 
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Hate to say I told you so but I know you have read bad things about this company on this forum before. I have worked with Quality Assurance in mfg companys outside the USA and that stuff DOES NOT get fixed overnight.
You should have listened and not let the sound of an extra $ in your pocket do the talking. 
I know you have heard it before but.....U get what you pay for.
Sorry that you had to loose your hard earned dollar for this lesson, but I hope it is one learned. 
Karma for u'r loss. _________ Scott 265g (Peninsula)
3x400w MH's, 4x95w Actinics, AAT Lunar Lights, OM 4-way CL, PM Bullet 3 Skimmer, DelZone Eclipse 1 O3 Generator, WavySea Plus for return, AAT Kalk Reactor, KNOP Ca Reactor w/PM Second Chamber, TradeWinds Chiller, ACIII Controller, Oceanus ATO, PM PO4 Reactor, 75g Sump, 30g Fuge Born March 5, 2007 My 265 Gal. Tank Thread " REAL TIME TANK STATS "   | |
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05-07-2007, 10:54 AM
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#6 (permalink)
| | Torch Coral
Join Date: Jan 2005 Location: St. Paul/Woodbury, Minnesota Age: 50
Posts: 1,181
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I just talked with my credit card company and they have refunded my $71 and they will deal with Aquathieves.com | |
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